Why Choose Dvoice Hosted Contact Center?


A comprehensive cloud solution with advanced functionality that's easy to use Our users love us for :

Ease Of Use - No lengthy product manuals, No Hardware, No Coding. Should we say any further.

100% Cloud Infrastructure - Backed by Microsoft Azure reliability.

Simple pricing - Flat per agent pricing enables you to scale up or down with ease

No telephony Markups - Transparent pricing without telephony markup costs

Integrations - Out of box Integrations with all major CRM and helpdesk

Service - 24x7 awesome support.


AUTOMATIC CALL DISTRIBUTION

Route callers to the right queue, with the right priority to the right skilled agent


ADVANCED IVR

Use interactive voice technology for intelligent automation and routing


MONITORING

Ensure quality by monitoring agent performance with both historical and real-time reporting

REMOTE OR MOBILE AGENTS

Virtual pools of agents can be created that span the globe, and can log in from anywhere


QUEUING

Ensure callers never get a busy signal and are queued correctly